Privacy Policy

1. Introduction

Welcome to Trend AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://trendai.au and use our services, including any interactions through Meta platforms (Facebook, Instagram, Messenger).

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Data Controller

Trend AI is the data controller responsible for your personal data collected through this website and our applications, including any data collected through Meta platforms (Facebook, Instagram, Messenger). Meta Platforms, Inc. is not the data controller for the information we collect through our integrations with their services.

For any questions about this Privacy Policy or our data practices, please contact us at: [email protected]

3. Information We Collect

3.1 Information You Provide Directly

• Name and contact information (email address, phone number)
• Messages and communications you send to us
• Any other information you choose to provide

3.2 Information Collected Automatically

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

3.3 Information from Meta Platforms (Facebook, Instagram, Messenger)

When you interact with us through Meta platforms, we may collect the following information based on your privacy settings and permissions:

• Public Profile Information: Your name, profile picture, and other publicly available information
• Message Content: Messages you send to us through Facebook Messenger or Instagram Direct
• User ID: Your unique identifier on the Meta platform
• Page Interactions: Your interactions with our Facebook Page or Instagram profile
• Email Address: If you have granted permission to access your email

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 General Website Operations

• To provide, maintain, and improve our website and services
• To respond to your inquiries and communications
• To analyze website usage and improve user experience
• To protect against fraudulent or unauthorized activity
• To comply with legal obligations

4.2 Meta Platform Integrations

When you interact with us through Meta platforms, we use your information to:

• Provide Customer Support: To respond to your questions and messages sent via Messenger or Instagram Direct
• Personalize Communications: To address you by name and provide relevant responses
• Improve Our Services: To understand how users interact with us and enhance our offerings
• Send Updates: To provide information about our services if you have opted in to receive such communications

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific purposes
• Contractual Necessity: When processing is necessary to fulfill a contract with you
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights do not override those interests
• Legal Obligation: When we are required to process data by law

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our interaction with you.

For data collected through Meta platforms, we retain message history and interaction data for up to 24 months unless you request earlier deletion.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw previously given consent at any time

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, personalize content, and improve your experience.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

13. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.